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Jail Questions & Answers

Sheriff – Jail Division – Frequently Asked Questions

What happens when a person goes to jail?

When a person is brought into the Hays County Jail facility, they will need to be processed (booked). This includes being searched, having the arrest report completed, and being fingerprinted and photographed. How long this takes depends on how many people are being processed at that time, and how cooperative the individual is.  Uncooperative or intoxicated individuals will be processed as soon as the booking officer is able to do so.  Individuals are processed in the order that they are brought in.

After processing, individuals are then placed into a holding cell pending magistration (times vary and depends on the Judge’s schedule). Magistration is the procedure where a person who is charged with an offense is brought before a Magistrate (Judge) and the Magistrate informs the person of his/her Constitutional Rights and of the charge/charges that have been brought against him/her and sets the Bail amount.

What is bail?

“Bail” is the security given by the accused that he will appear and answer before the proper court the accusation brought against him, and includes a bail bond or a personal bond. Bonds are processed in the order they are received. We cannot give a specific length of time it will take for the bond to be processed or an inmate released since there are many factors that affect the process. You may also contact:

Hays County Jail – Bonding Department:

512.393.7807

512.393.7690

What Is a bail bond?

A “Cash Bond” is a contractual agreement between the accused and the Court having jurisdiction over the offense, ensuring that the defendant will appear in court.  The defendant posts the dollar amount of the Bond, which will be returned to him upon his appearance in court. (Verify with District or County Clerk for clarification of actual procedures) Hays County District Clerk – 512.393.7660 Hays County Clerk – 512.393.7738.

“Surety Bond” is a contractual agreement between the accused, a Bail Bondsman and the Court having jurisdiction over the offense, ensuring that the defendant will appear in court.  The defendant pays a fee to the Bail Bondsman, who in turn posts the dollar amount of the Bond, which will be returned to the Bail Bondsman upon  appearance of the defendant in court.

A “Personal Bond” is a contractual agreement between the accused and the Court having jurisdiction over the offense, ensuring that the defendant will appear in court.  The defendant is not required to post the dollar amount of the Bond, rather is released on his own recognizance.  However, if the defendant fails to appear in court, the defendant is then indebted to the court for the amount of the Personal Bond.

What is bail punishment?

“Bail” is not a punitive measure, rather a guarantee that the person charged will return for court.  The Magistrate will examine many factors including, State and County of residence, employment, marital status, dependents, prior failures to appear, seriousness of offense, etc..  The greater the risk that the person will not return for his trial, the higher the amount the bail that is set.

How do I contact a bail bondsman?

Most bail bond company’s are available 24 hours a day.  Hays County is a Bail Bond Board County which means bonding companies must be licensed in order to post bonds.  An approved list of bonding companies is available at the Sheriff’s Office and is rotated weekly.  Sheriff’s Office employees may not contact a Bail Bondsman for you, nor can they recommend one; you must make the arrangements yourself.

Helpful phone numbers:

  • Hays County Jail/Bond Information: 512.393.7807 or 512.393.7690
  • Hays County Jail Records: 512.393.7832

You may also reference the Bail Bond Info section of this web site for more information.

How do I accept phone calls from the jail?

Friends and family members of inmates may receive phone calls from their loved one. Phone services at Hays County Jail are provided by Securus Technologies, which offers the following services: 

  • Advance Connect – the call receiver sets up a prepaid account to receive calls from their loved one.
  • Direct Bill – allows you to receive calls from inmates and have the call charges billed directly to you monthly. This account is best suited for attorneys, bail bondsmen, and friends & family of long-stay inmates. A credit check is required to qualify.

Please use https://securustech.net/ to use the above services through Securus.  Choose Texas from the State drop down menu and select Hays County Jail from the Facility drop down menu. Securus Customer Support may be reached at 800.844.6591.

Can I leave a message for an inmate?

We do not deliver messages unless it is an emergency and we have verified the emergency.

Can I find out a court date?

The jail does not assign or track court dates.  For felony offenses, please contact the Hays County District Court Clerk’s Office. For misdemeanor offenses, please contact the Hays County Court Clerk’s office.

Hays County District Clerk’s Office

712 S. Stagecoach Trail ,Suite 2211
San Marcos, Texas 78666

Phone: 512-393-7660

Email: distclerk@co.hays.tx.us

Hays County Clerk’s Office

712 S. Stagecoach Trail, Suite 2008
San Marcos TX 78666

Phone 512.393.7330 

Email: ccsearches@co.hays.tx.us

How does Keefe Access Securepak work?

Keefe Access Securepak enables family and friends to order commissary items, and have them delivered to the inmates on the next commissary delivery to the housing area.  The available items consist of chips, pastries, cookies, candy, ready-to-eat meals, drinks, and assorted clothing items.  There is a $100/week spending limit for Securepak orders.  This is separate from normal commissary purchases. 

In the event an inmate is released before receiving his/her order, the package will be held for the standard seven (7) days to be picked up.  Standard sales tax and shipping fees apply to all orders and will be calculated before the order is placed. 

The Access Securepak website is not managed by the Hays County Sheriff’s Office.  Issues or concerns with orders or the website can be addressed by calling 1.800.546.6283

There are two methods for utilizing the Securepak program.

  1. Call 1.800.546.6283.  Telephone ordering is available Mon-Fri 7:30 a.m. to 11 p.m. CST, & Sat 10 a.m. to 4 p.m. CST.
  2. Visit https://www.accesscatalog.com/shop/index.html?ProgramID=1047 and create an account to place an order. 
Onsite Visitation- Important information

The following Dress Code applies to both males and females entering the Hays County Jail facility. It applies to visitors, county employees, and others conducting business inside this facility:

  • No revealing and/or see through clothing
  • No sleeveless dresses, shirts, or tops (shoulders must be covered)
  • No spandex or tights without a skirt
  • No dress or shorts shall be higher than 3” above the middle of the knee while standing
  • No clothing displaying obscene or offensive language, drawings, or gang affiliations


All visitors are to secure all personal items in their vehicle.

No cameras, cellphones, handbags, or baby carriers of any kind are allowed in the visitation Areas.  

Up to three visitors are allowed to visit at one time, but there is limited seating available at the visitation station.

Children must be accompanied by a parent/legal guardian, and must be supervised at all times.

Failure to comply will result in immediate termination of visit.

Can I send a letter to an inmate?

Yes, mail is delivered Monday through Friday, excluding weekends and holidays. Inmates are free to send and receive as many letters as they desire to whomever they desire unless prohibited where a legitimate penological interest exists. Inmates may order envelopes, writing materials, and stamps through commissary.

If requested, indigent inmates are furnished a reasonable amount of paper, pencils, envelopes, and stamps to correspond with their attorney(s) and the courts. Additionally, indigent inmates are furnished paper, pencils, envelopes, and stamps to post at least three letters a week for all other correspondence.

Inmates must have an identification card issued by the classification office in order to receive their mail. 

Inmates without identification cards must submit a request to have their card replaced  in order to receive their mail (exceptions made for all legal material). All incoming and outgoing non-privileged mail is subject to search and review before delivery. Privileged mail will be opened in the presence of the inmate and searched for contraband, but not read.

Envelopes must include a return address and should be addressed to the inmate and include the inmate’s SPIN number for proper identification.

Example:

John Jones SPIN# _______
1307 Uhland Rd.
San Marcos, TX 78666

How long does it take to release a person when they have posted bond?

Processing a person for release may depend on many factors.  Releases are processed 24 hours a day.  You may check the jail information, inmate search function to see if information has been updated.  Once a person no longer shows on the inmate search roster, they have been released from custody.

Fine Payment

Hays County now allows you the convenience of paying with a credit card for individuals who are currently in custody and for class “C” fines only.

No other forms of payments will be accepted. If you have any questions contact the Jail Bonding Department at the numbers listed below for the bureau code and fine amount before processing a payment then call 1.866-549.1010 or visit www.certifiedpayments.net

Hays County Jail – Bonding Department:
512.393.7807
512.393.7690

A service charge will be assessed by Certified Payments

Defense Attorneys that wish to make inquiries regarding reasonable virtual access to their client(s) should refer to the link below:
https://www.haysdistrictcourts.org/video-conference-dockets

Any request for information made by phone to the Hays County Jail will be redirected to email
jail-schedule@co.hays.tx.us

Attorney Phone Calls

Hays County provides a free call option to attorneys for the benefit of their incarcerated clients. Only one business telephone number is authorized for the call list. Calls are limited to twenty minutes each, are free of charge and are not recorded. Requests to be placed on the free call list should be made to Lieutenant John Saenz by email at john.saenz@co.hays.tx.us.

Please attach a written request on letterhead, along with a copy/scan of your valid driver’s license and BAR card to the email.

Do NOT follow this link or you will be banned from the site!