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Employee Benefits

Medical, Dental and Prescription Drug Plans

United Healthcare          Group#: 912772

Sign up at: you can check benefits, view claims, find a doctor, ask questions and more.


Get on-the-go access:  Download the United Healthcare Health4Me mobile app for free to access your health plan ID card, find nearby care and more.

Contact the Employee Assistance Program (EAP) for confidential support, 24 hours a day, 365 days a year by calling: 1-866-633-2446.

The Quit For Life program provides information regarding tobacco cessation methods and related well-being support.  Get help online or call: 1-866-784-8454 to reach a coach.

Care24 Services lets you speak directly with an experienced registered nurse or master’s-level counselor any time and is available 24 hours a day, 7 days a week. Call 1-888-887-4114.

Member/Provider Service: 866-633-2446

UHC Pharmacists: 888-290-5416

UHC Pharmacy Claims:

P. O. Box 29044
Hot Springs, AR 71903

UHC Medical Claims:

P. O. Box 30555
Salt Lake City, UT 84130-0555

UHC Claims Appeal Address:

P. O. Box 30432
Salt Lake City, UT 84130-0432

PY 2023 Premium Rate Sheet

UHC Summary of Benefits and Coverages:

United Healthcare Options PPO 30 (Dental PPO)

Member Service: 877-816-3596

Dental Provider Service: 800-822-5353

Dental Claims Office:

P. O. Box 30567
Salt Lake City, UT 84130-0567

Dental PPO Summary of Benefits – United Healthcare Dental PPO 30

United Healthcare Dental Health Maintenance Organization (DHMO)

Member Service: 877-816-3596


Grievance and Appeals Department
P. O. Box 14729
Lexington, KY 40512-4729

TX DHMO Fee Schedule – DHMO D094C Fee Schedule

UnitedHealthcare creates and publishes Transparency in Coverage Machine-Readable Files on behalf of Hay County. To link to the Machine-Readable Files, please click on the URL provided:

Need More Information?

To view additional plan information, log in to your MyUHC account at  and choose View Coverage Details. You can then choose to see Medical, Dental and/or Pharmacy plan details.

If you don’t already have a MyUHC account the following PDF contains easy step by step instructions on how to register, as well as a list of information you will have access to by registering.

Member Welcome Brochure

Supplemental Insurance

MetLife – Hays County provides a basic life insurance policy in the amount of $25,000 to all eligible employees. Also available at no cost to the employee, with the Employer paid basic life, are three additional benefits. The 3 flyers below provide additional information on these extras.

VALIC – 457(b) Deferred Compensation Plan – An opportunity to take advantage of tax-deferred income for your retirement. Contact your VALIC financial advisor Kimberly Wilder at: 512-534-1871 or Michael Carter at: 512-820-0025

The Yarbrough Agency offers Term Life, Whole Life and Vision insurance. Contact Scott Yarbrough or Debbie Casey at: (512) 214-8730.

Member Service: 800-507-3800
To register for your online account go to, once registered you will have access to ID cards and plan information.

AFLAC offers supplemental insurance for individuals and family members.  Contact local representative Stephanie Garland at: (512)567-6190 or email at for questions regarding the following policies:

  • Accident
  • Cancer
  • Short-Term Disability
  • Personal Sickness Indemnity
  • Critical Illness

AFLAC customer service call: 1-800-992-3522.  To file your claim via fax or mail, download the appropriate claim form at:

AFLAC Critical Illness call: 1-800-433-3036, or download the appropriate claim form at:

Hays County